Shipping Policy
Shipping Policy
At Shop at Virelle, we prioritize delivering your order as quickly as possible. However, shipping times can vary based on your location, order volume, and external factors such as customs processing or carrier delays.
Processing & Shipping Times
- Processing time: Orders are processed within 1-5 business days before being shipped.
- Standard shipping: Estimated delivery time is 2+ weeks, though some orders may arrive sooner depending on the product and shipping destination.
- Tracking information: Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Shipping Delays & Responsibilities
While we work with reliable carriers to ensure timely delivery, there may be occasional delays due to high order volume, customs clearance, or shipping disruptions beyond our control. If your package is delayed significantly beyond the estimated timeframe, please contact us at shopatvirelle@gmail.com so we can look into the matter.
We are not responsible for:
- Incorrect shipping addresses provided at checkout. Please double-check your details before placing an order.
- Lost or stolen packages after they have been marked as "Delivered" by the carrier.
- Customs fees or import taxes, which may be required by your country. These costs are the responsibility of the buyer.
By placing an order, you agree to these terms and acknowledge that shipping times are estimates, not guarantees.